
Joshua
Spectacular service, super low rates, and the best customer service representative, 10 stars!
Response from Management (1/6/2026)
Thanks so much for these comments, Joshua! This is exactly what we strive for and we love hearing that you feel that way too. We appreciate your business!

Austin
My mom who lives in Utah had a unit untill recently, and RyLee was amazing! I wasnt at every move, but my mom raved about how ready to help she was! Would definitely return as a customer if needed!
Response from Management (12/31/2025)
Thank you, Austin -- your kind words mean a lot!. Providing great service is our top priority, so we're thrilled to hear you felt well taken care of. We truly appreciate you choosing C&S Mini Storage!

Dustin
I was so stressed about my situation but Rylee got me all set. I had to move, she had a storage unit for all my things and a uhaul truck to get it there.
Response from Management (12/31/2025)
Thank you, Dustin. We're glad we could be of service to you and appreciate you choosing us for your storage needs!

H.
I found Rylee and Miguel to be personable and thorough. Clean property, great rates and on-site Truck rentals. A very smooth moving and storage experience can be found here. 👍
Response from Management (12/24/2025)
Hi H., Thank you for the amazing feedback! We're so glad that we were able to help you find a suitable storage space. We take pride in providing outstanding customer service, so it's wonderful to hear that this was your experience. We appreciate your kind words and recommendation. If there's anything else we can do to assist you, please don't hesitate to let us know. Thanks again!

Bacon
Great experience getting a quote. Riley and Miguel were very knowledgeable and fun to talk to.
Response from Management (12/22/2025)
Thank you, Bacon! That's what we aim for: to make sure you feel taken care of and to provide clean, safe storage! We appreciate you choosing C&S Mini Storage!

Camille
RyLee is always on point she is the best. Super professional and easy to work with
Response from Management (12/22/2025)
Thank you, Camille ! You made our day with this great review! We're glad we could help, and we truly appreciate you choosing to trust C&S Mini Storage with your storage items!

Peggy
The manager at Blue Sky is amazing. She has been fabulous to deal with - totally customer oriented. It is rare to find someone like this, and she definitely made the dredge of moving so much better. Thank you Rylee! (sp?)
Response from Management (12/6/2025)
Peggy, thank you for your feedback to let others know of your experience with us. We appreciate you choosing C&S Mini Storage! Please let us know if we can do anything else to make your stay with us a great one!

Donnie
Response from Management (11/21/2025)
Hi, Donnie. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

Pamela
This is the best mini storage in Pullman,in my opinion.The staff there, especially Riley went above and beyond to help me out.She was very kind and understanding about my situation. She even went so far as to go out to my unit and check for any possible lingering spider webs out for me,since I have a fear of spiders.. Keep in mind it had Already been cleaned, but she was considerate of my phobias and offered, herself to go out and double check it for me..! How many storage places would do that for a renter?. She was always extremely helpful and still remained professional..I wouldn't go anywhere else for my storage needs in the future. This place is a rare find. Thanks so much Riley for being so kind...🙂
Response from Management (11/15/2025)
Thank you for sharing your experience, Pamela! We're so glad we could make you feel welcome and supported. We truly appreciate you choosing C&S Mini Storage!

Eliza
I don’t really leave reviews on anything. But, it is awful to cancel your storage unit. In the beginning of August, I went to there to move out and went to the office and they were not there during office hours. I have called, left voicemails, texted, and went there in person throughout the month to cancel, never got a response back. I finally got there when it was open for once and they said we had to pay September because they don’t have record of my cancellation notice, well because you never were there for me to do that even though I left voicemails early on. So, I have to still pay for September even I moved out in the beginning of August. So, watch out when you don’t need the unit anymore, it sucks and unfair. Everything was easy and nice by the way, it just sucks to be treated unfairly.
Response from Management (9/8/2025)
We are disappointed to hear about your experience. Your concerns about office availability are valid and we would like an opportunity to discuss this further with you.

Ryan
They allow pick up and drop off of uhaul at their site and allow for you to make a uhaul order. But they offer no help to the customer trying to weigh options. They could only inform me to get ahold of uhaul corporate. I was trying to rent a 2 wheel car dolly, and I had rented one less than a year ago for the same model of car but was informed here I wouldn't be able to due to their computer not recommending that dolly. I asked why I wouldn't be able to use the same one as before as this would be a better fit for my situation. Their answer was, "I don't know." When asking what the difference in loading would be, they didn't know. I reached out to uhaul Corporate and found out I could use the 2 wheel dolly for my setup. I went back into c&s to ask why I was able to get a different answer. They then told me that they have a different. more generic setup than at uhaul sites. But they couldn't tell me that when I asked why I couldn't get the 2 wheel dolly I had previously rented. Ask questions, and double-check. If you're going to allow us to schedule a uhaul pick-up at your location, give your employees all the information they need to inform customers. Instead of sending them to uhaul corporate and told that c&s mini storage was incorrect.
Response from Management (12/10/2025)
Hi Ryan, we understand your frustration and appreciate you taking the time to share your experience. Being a U Haul affiliate we do honor the suggestions and standards that U Haul provides for the safety of all of our customers. We're sorry for the inconvenience.

Billy
So kind! Rlly cheep too! 10/10
Response from Management (7/7/2025)
Thank you, Billy. We're glad we could be of service to you and appreciate you choosing us for your storage needs!

Monique
Response from Management (4/27/2025)
Hi, Monique. Thank you so much for rating your experience with us so highly!

eu
Appreciate the service I received from Mike. He was super helpful and informative, provided important information on how to navigate. Especially being my first time renting from out of state. Thank you so much, Mike!
Response from Management (4/18/2025)
Hi Eu, Thank you for the amazing feedback! We're so glad that we were able to help you find a suitable storage space. We take pride in providing outstanding customer service, so it's wonderful to hear that this was your experience. We appreciate your kind words and recommendation. If there's anything else we can do to assist you, please don't hesitate to let us know. Thanks again!

Evelyne
Easy sign in application online/ via phone! Great service and help!
Response from Management (4/12/2025)
Thank you, Evelyne ! You made our day with this great review! We're glad we could help, and we truly appreciate you choosing to trust C&S Mini Storage with your storage items!

Eu
Response from Management (4/11/2025)
Hi, Eu. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Janie
John was replied to my online reservation request right away. He patiently walked me through all of necessary lease paperwork, explaining any fees that we are responsible for. Super easy process. I’d recommend C&S to anyone needing storage in Pullman.
Response from Management (3/29/2025)
Thank you, Janie! That's what we aim for: to make sure you feel taken care of and to provide clean, safe storage! We appreciate you choosing C&S Mini Storage!

Mary
Thank you for your incredible customer service! I was having a technical issue with my paperwork and your staff member went above and beyond to help me resolve the issue (it was all me). The facility is clean, well kept ad safe. Thank you again!
Response from Management (2/27/2025)
Mary, thank you for your feedback to let others know of your experience with us. We appreciate you choosing C&S Mini Storage! Please let us know if we can do anything else to make your stay with us a great one!

Matthew
Needed a uhual to remove my roomates stuff from his room, John and Mike were very helpful though, made my day.
Response from Management (2/21/2025)
Thank you, Matthew! Your five-star rating means we must be doing something right! We appreciate you choosing C&S Mini Storage!

Nate
I’ve been coming here for a few years now, and I’m so grateful for this team. The staff really put their heart into this place, and it shows—they’re always so kind and welcoming to everyone. I especially love catching up with Mike during my visits; he’s such a cool guy and always makes my day better. Seriously, these guys are the best!
Response from Management (2/21/2025)
Thank you, Nate, for sharing your experience! We want to make you feel welcome and taken care of, so we're glad we could help! And thank you for choosing C&S Mini Storage!

Gloria
Response from Management (8/27/2024)
Hi, Gloria. We appreciate the rating, and are glad we could provide you with a positive experience!

I'm
These guys are awesome. Use only them here!
Response from Management (8/24/2024)
Thank you, I'm, for sharing your experience! We want to make you feel welcome and taken care of, so we're glad we could help! And thank you for choosing C&S Mini Storage!

Johannes
Great local place in Pullman to rent Uhaul trucks and car dollies. They have storage available for a GREAT price too. Stop by and ask for Mike, I'm sure he'll be MORE than happy to help you with your needs!
Response from Management (8/20/2024)
Thank you, Johannes! We're so glad that you felt taken care of. It's always our goal to take the mystery out of renting a storage unit and make it an easy process. We appreciate you choosing C&S Mini Storage!

Kimberly
Response from Management (8/10/2024)
Hi, Kimberly. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

serena
I had a positive experience at C & S mini storage. The process to get a unit was very easy and simple. Mike was very helpful during the move in and move out process. I would recommend anyone looking for a storage unit to come here !
Response from Management (8/7/2024)
Thanks so much for these comments, Serena! This is exactly what we strive for and we love hearing that you feel that way too. We appreciate your business!

Brian
Mike at C&S was easy to work with. Very helpful and the process of signing up was electronic and simple.
Response from Management (7/23/2024)
We love hearing this, Brian! Service is our top priority, so to know that you felt taken care of makes our day. Thanks for choosing C&S Mini Storage!

Michelle
Very friendly service, helped us navigate what we needed and getting everything secured.
Thank you for the great customer service.
Response from Management (7/7/2024)
Thank you, Michelle. We're glad we could be of service to you and appreciate you choosing us for your storage needs!

Joseph
Always helpful and to the point
Response from Management (7/3/2024)
Hi Joseph, Thank you for the amazing feedback! We're so glad that we were able to help you find a suitable storage space. We take pride in providing outstanding customer service, so it's wonderful to hear that this was your experience. We appreciate your kind words and recommendation. If there's anything else we can do to assist you, please don't hesitate to let us know. Thanks again!

Steve
Great and convenient facility and friendly on-site staff made my experience of renting a storage locker there terrific!
Response from Management (6/11/2024)
Steve, thank you for your feedback to let others know of your experience with us. We appreciate you choosing C&S Mini Storage! Please let us know if we can do anything else to make your stay with us a great one!

Gabriel
Needed a storage space for summer move out, both John and Mike helped me and had great customer service. In this era it’s extremely important to remember that the customer is always right, I’m happy to see some people still respect that rule.
Response from Management (5/30/2024)
Thank you, Gabriel! Your five-star rating means we must be doing something right! We appreciate you choosing C&S Mini Storage!

Delaney
Mike and John were super helpful when i rented a storage unit with them!
Response from Management (5/30/2024)
Thank you, Delaney, for sharing your experience! We want to make you feel welcome and taken care of, so we're glad we could help! And thank you for choosing C&S Mini Storage!

Caleb
Mike and John were very helpful, I will be renting from them again!
Response from Management (5/27/2024)
Thank you, Caleb! We're so glad that you felt taken care of. It's always our goal to take the mystery out of renting a storage unit and make it an easy process. We appreciate you choosing C&S Mini Storage!

Lance
Excellent service! If you are looking for speedy service and respectful employees this is the right spot! They have a location that is easy to find and easy to get in and out of. Mike was the one who helped me. He was very nice and a funny guy. He made sure we were well taken care of. I would absolutely come back again!
Response from Management (5/15/2024)
Thank you, Lance. We're glad we could be of service to you and appreciate you choosing us for your storage needs!

Matthew
John and Mike were both super helpful when renting unit. I will definitely be staying here for a while
Response from Management (5/11/2024)
Hi Matthew, Thank you for the amazing feedback! We're so glad that we were able to help you find a suitable storage space. We take pride in providing outstanding customer service, so it's wonderful to hear that this was your experience. We appreciate your kind words and recommendation. If there's anything else we can do to assist you, please don't hesitate to let us know. Thanks again!

Jocelyn
John and Mike were super helpful! They assisted us with all of our needs and the truck was wonderful:) Thanks again!
Response from Management (5/10/2024)
Thank you, Jocelyn ! You made our day with this great review! We're glad we could help, and we truly appreciate you choosing to trust C&S Mini Storage with your storage items!

Kiaya
Extremely helpful and willing to work with my moving needs! Mike is the best.
Response from Management (5/10/2024)
Thank you, Kiaya! That's what we aim for: to make sure you feel taken care of and to provide clean, safe storage! We appreciate you choosing C&S Mini Storage!

Dean
Professional experience from start to finish. Mike is excellent. Very service oriented. Outstanding facility, ideal location. Thank you, Mike.
Response from Management (5/6/2024)
Dean, thank you for your feedback to let others know of your experience with us. We appreciate you choosing C&S Mini Storage! Please let us know if we can do anything else to make your stay with us a great one!

ashton
Response from Management (2/12/2024)
Hi, Ashton. At C&S Mini Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (509) 332-2526!

Vaness
Very Nice, Very Helpful, Thank You!!🤠🐼🇺🇸🪁☮️👣🌎
Response from Management (1/29/2024)
Thank you, Vanessa. We're glad we could be of service to you and appreciate you choosing us for your storage needs!

Brent
I rented a unit online on Friday it is now Monday they have their own padlock on there nobody there to let me in even though it's an open storage unit I've left numerous messages they've been open for a half hour today still no phone calls back I'm not impressed and want my money back because I had to find a different storage unit because they do not tell you in any cause that I saw stating while we have it locked up with our green little padlock

Elizabeth
Response from Management (12/12/2023)
Hi, Elizabeth. We appreciate the rating, and are glad we could provide you with a positive experience!

Susan
Appreciate the exceptional customer service from John and Mike after our long drive across the state to pick up a U-Haul trailer. They called prior to our pick-up to verify our arrival time, the office was clean and welcoming, and they were patient and helpful as we completed the rental process and hitched up the trailer. The trip back across the state with a half-full trailer was surprisingly smooth and easy for this first time trailer-tower.
Response from Management (11/22/2023)
Thank you, Susan! Your five-star rating means we must be doing something right! We appreciate you choosing C&S Mini Storage!

Michael
Quick check in, convenient location, clean vehicle, great service
Response from Management (11/21/2023)
Thank you, Michael, for sharing your experience! We want to make you feel welcome and taken care of, so we're glad we could help! And thank you for choosing C&S Mini Storage!

Bill
Mike was very helpful and renting a unit took little time.
Response from Management (11/21/2023)
Thank you, Bill! We're so glad that you felt taken care of. It's always our goal to take the mystery out of renting a storage unit and make it an easy process. We appreciate you choosing C&S Mini Storage!

John
John and Mike were so helpful and set me up with a unit very quickly!
Response from Management (11/17/2023)
Thanks so much for these comments, John! This is exactly what we strive for and we love hearing that you feel that way too. We appreciate your business!

Adina
Mike is an excellent rep for the company.
Response from Management (11/14/2023)
We love hearing this, Adina! Service is our top priority, so to know that you felt taken care of makes our day. Thanks for choosing C&S Mini Storage!

Shaelyn
This was my first time there to open my storage unit and John was very polite, helpful, informative and kind! He made the process so easy and I enjoyed my experience.
Response from Management (10/25/2023)
Thank you, Shaelyn. We're glad we could be of service to you and appreciate you choosing us for your storage needs!

DJ
John was an incredible help. Super service and friendly. He gave me a great deal.
Response from Management (10/2/2023)
Hi Dj, Thank you for the amazing feedback! We're so glad that we were able to help you find a suitable storage space. We take pride in providing outstanding customer service, so it's wonderful to hear that this was your experience. We appreciate your kind words and recommendation. If there's anything else we can do to assist you, please don't hesitate to let us know. Thanks again!

Staret
Very helpful very bright very knowledgeable
Response from Management (9/15/2023)
Thank you, Staret ! You made our day with this great review! We're glad we could help, and we truly appreciate you choosing to trust C&S Mini Storage with your storage items!

jessica
Fast and easy. Took less than ten minutes to get my unit. Very friendly!
Response from Management (8/25/2023)
Thank you, Jessica! That's what we aim for: to make sure you feel taken care of and to provide clean, safe storage! We appreciate you choosing C&S Mini Storage!

Laura
The U-haul service at C&S Mini Storage is top notch. Mike is very knowledgeable and helpful. I highly recommend!
Response from Management (8/4/2023)
Laura, thank you for your feedback to let others know of your experience with us. We appreciate you choosing C&S Mini Storage! Please let us know if we can do anything else to make your stay with us a great one!

Cheryl
The company is great. Great service. Clean storage space. Easy paperwork. Easy to cancel service when it is no longer needed.
Response from Management (7/11/2023)
Thank you, Cheryl! Your five-star rating means we must be doing something right! We appreciate you choosing C&S Mini Storage!

Seamus
Mike is awesome to work with. Made my trailer rental with uhaul very easy. Thanks so much!
Response from Management (6/13/2023)
Thank you, Seamus, for sharing your experience! We want to make you feel welcome and taken care of, so we're glad we could help! And thank you for choosing C&S Mini Storage!

Bill
Vastly over-priced. Otherwise, nothing special.
Response from Management (5/25/2023)
Hi Bill, thanks for the feedback. We're sorry to hear our pricing didn't meet your expectations, we work hard to provide a clean and secure place to store your items at the right price and hope to earn your business in the future.

paris
Kind service, big spaces, easily accessible. Just a little bit more expensive than other options in Pullman.
Response from Management (5/10/2023)
Thank you, Paris! That's what we aim for: to make sure you feel taken care of and to provide clean, safe storage! We appreciate you choosing C&S Mini Storage !

mary
C and S storage has been so very easy to deal with. I’m out of state and setting it up for my daughter who is a student. very simple to do it over the song was great.

fatemeh
Mike was excellent and help me me out with everything I neededHe's a super nice guy

Katherine
Great customer service
Response from Management (4/16/2023)
Thank you, Katherine! We appreciate your business!

Andrew
Mike has made our storage experience just amazing dudes really nice guy definitely need more storage owners like him....
Response from Management (4/16/2023)
Thank you, Andrew! We're glad we could help, and we truly appreciate you choosing to trust us with your storage items!

Marnie
Easy, convenient and friendly
We needed to rent a summer storage unit for summer. Mike was able to find a solution that worked for our storage needs
Response from Management (4/16/2023)
We're grateful for your business, Marnie! Thank you for choosing us for your storage needs and for your kind words. Please let us know if we can help in any other way!

juliet
My son is at WSU and the entire staff was wonderful as we prepare him for sophomore year.
Response from Management (4/16/2023)
Thank you, Juliet! We're glad we could be of service to you and appreciate you choosing us for your storage needs!

Kenny
We highly recommend utilizing C&S Mini Storage in Pullman, WA for your moving needs. We have done business with Mike on multiple occasions and have found him to be very professional, nice and eager to accommodate our needs. Thank you, Mike, for the ease of mind you provide for your customers, it's much appreciated.

Simone
Very good experience and customer care.

Jennifer
C&s storage has been more than accommodating and worked with me when my auto pay did not go through. Also, Erika was great when I came in to switch over to a larger unit. Personable, kind and helpful 🙂
Response from Management (3/24/2023)
Thanks, Jennifer! Your kind words really make our day! We're glad we could work things out and appreciate the business!

Daren
Response from Management (2/21/2023)
Thank you, Daren, for the feedback. We'll continue to strive to provide the best storage experience in Pullman.

Fly
Very nice. Facility is well kept. Mike is quite helpful. We appreciate his kindness.
Response from Management (1/22/2023)
Thank you, Fly! This means a great deal to us to hear your comments. We appreciate your business and are glad to have you storing with us!

Kerry
Mike was helpful & knowledgeable in getting us the correct storage size for our daughters furniture and belongings while at WSU. Renting the storage unit and the truck was convenient and easy!
Response from Management (12/22/2022)
That's really great to hear, Kerry! Glad we could help your daughter get the right unit for her needs while in school and we appreciate you choosing C&S Mini Storage

Heather
C&S Mini Storage provides us with an affordable storage unit near our home. We love the convenience! The staff are always so helpful. We love C&S Mini Storage.
Response from Management (12/22/2022)
That's really great to hear, Heather! Thank you for taking the time to share your experience, we appreciate your business.

Tonka
Every time I have had to talk to Mike he is always so friendly and helpful, unit's are easy to use. Great security system.
Response from Management (11/22/2022)
Thank you for the feedback, Tonka! That's our goal -- to be helpful and to make you feel welcome. We appreciate your business!

Carlos
Nice guy they help me very good
Response from Management (10/23/2022)
Thank you, Carlos! We're glad we could be of service to you and appreciate you choosing us for your storage needs!

Fidel
Very good storage just changed ownership but the folks running it always there wen they r supposed to be(not like in the past)
Response from Management (4/23/2021)
Thank you for leaving us a great review! We are glad to hear you have had a positive experience with us.

L
This storage facility was friendly and helpful with all of my interactions as I rented a unit for nearly a year. I had lost an item when moving out and it was recovered. The storage access was accessible, tidy. In the winter snow kept clear of obstruction. Fair prices for the quality of the storage service received.
Response from Management (9/22/2022)
Thank you, Lance! You made our day with this great review! We're glad we could help and next time you're in the market for storage, hopefully you'll consider us!

Mark
I've worked with Mike for quite awhile now on my storage needs. I feel he's knowledgeable and keeps me headed in the right direction providing good advice. Mike is easy to work with and has helped me out when I know it wasn't easy for him to do so.I sure appreciate the steady improvements that are being made to the property (C&C) and hope to see them continue in the future.Many Thanks,
Mark
Response from Management (9/22/2022)
Thank you, Mark, for sharing your experience! We want to make you feel welcome and taken care of, so we're glad we could help! And thank you for choosing C&S!

Savanah
Friendly staff! Very helpful! The units are great! Feel very safe keeping my belonging there! And the units come in different sizes for your different needs. It was super easy to change units when our needs grew!
Response from Management (9/22/2022)
Thank you, Savanah! That's what we aim for: to provide clean, safe storage! We appreciate you choosing C&S!

Brenda
Great customer service and very conveniently located. Prices are not to high either. I have had a great experience since I have started using my storage unit.
Response from Management (9/22/2022)
Thanks Brenda, we really appreciate the wonderful compliment and thank you for storing with us

A
I am so grateful for these folks! They are wonderful to work with and have been very helpful and responsive! Storing our college student's stuff has been easy here. Thank you C&S!

Brian
The entire experience was quite easy and painless. I live out of state and was searching for storage for my daughter that lives in Pullman. The staff was terrific and answered all my questions and was able to take care of all of my daughter's storage needs and moving assistance.
Response from Management (8/23/2022)
Thank you Brian, for sharing your experience! We want to make you feel welcome and taken care of, so we're glad we could help! And thank you for choosing C&S Mini Storage!

Ashton
If you go here for storage or a Uhaul, ask for Renee!! I called looking for a unit in Pullman for the summer and they were all booked out, so she helped me find a unit in Cheney, set me up, and made everything so easy. Not to mention, she did everything she could and helped us save about $150 with our Uhaul we used from them also. Thanks again Renee, you’re awesome!!
Response from Management (6/23/2022)
Thank you, Ashton, for your feedback! We appreciate you letting others know about your experience at C&S!

Kenny

Shannon
We have rented storage units from here twice, over the last few years, and Mike has always been so honest, helpful, and straightforward with us. C&S is by far my favorite mini storage in the Pullman, and surrounding, area. I called other mini storage locations and they were never as polite as Mike was when I called him. Great mini storage!

Donna
Same cost as most storage facilities but love the new owners and management. Big step up from the previous owners.
Response from Management (6/23/2022)
Donna, thank you so much for these comments. We strive to make your storage experience a great one, so please let us know what else we can do to achieve this!

Michelle
Excellent and quick service. Renee was helpful and patient with me. Great customer service. Thank you Renee!!
Response from Management (5/24/2022)
Thank you, Michelle! This is great to hear. We're glad you felt taken care of and are super appreciative that you chose C&S for your storage needs!

Jo
I reserved on line for 79.00 then it tell u to call when u do they say it’s 99.00 and 17 for insurance. Oh they said we will give you a free month but the free month was the month you reserved the unit not the month you move in. Not good for college students sound like you are taking advantage of them. I canceled and will not be using your company. Ripping students off is not a good look for your company.
Response from Management (5/24/2022)
Thank you for your feedback, Jo. We definitely messed up here. Through a communication error, we didn't carry forward the rate that you should have received. While we can understand if you're not interested anymore, we'd love the opportunity to make it up to you. Give us a call at (509) 381-0287.

David
Great friendly service in timely manner - served us well.
Response from Management (5/24/2022)
Thank you very much, David! We appreciate you letting others know of your experience with us. And thank you for your business!

John
Superb staff!
Customer from Jan-Sep 2021 storing items for our daughter when she suspended classes at WSU and moved home due to COVID. Great staff (Mike in particular) who really went out of their way to help out. Two stories:
- Daughter's friend went to the unit to remove some items and didn't get the lock re-installed properly when finished. Mike noticed it on a facility inspection that same night, called to report the issue, and got the unit properly secured.
- We don't live in the Pullman area, and when our daughter decided she wouldn't be returning to WSU Mike worked with us and a moving company via e-mail and phone to get the contents removed and the unit turned over. REALLY helpful with saving us time, money, and stress.
Would ABSOLUTELY be my first choice for any storage needs in Pullman.
Response from Management (4/23/2022)
John, thank you so much for sharing your experience, we're so glad to see that Mike was able to help you out in what could have been a very difficult situation and we truly appreciate your business and the great recommendation!

james
Best costumer service ever front desk Mrs. Renee thank you soo much for your help today you’re awesome 🤩
Response from Management (4/23/2022)
Thank you James, we're always happy to help!

Micayla
I had a great experience until my rent was increased and more than doubled with only a months notice. This is unreasonable considering I have found other units available for the same price that are double the size with cleaner and updated facilities. I will recommend other places to people because Pullman is a college town and most students would not be okay with having their rent more than double in price. My rent from $39 to $89 and when I called to talk to them about it I received attitude and was told I need to let them know 30 days before I plan on leaving or I’ll be charged. They also said that I am getting a special discount of $10 since normally a 5x10 unit is $99. I recommend cougars closet since they have 10x10 units available for $90. The storage spot also has cheaper units available for the same size. UPDATE: As proof to show that I did not receive a “special rate” for an exceeded amount of time, here is showing the rent per month, $39, and the actual discounted rate that I received for ONE month which was $19.50. When I started renting my unit the price was $39 at the FULL rate not discounted. To avoid any confusion I have attached the document showing that, yes, I did receive a discounted rate for my first months rent as advertised when I first started renting. This was not a system error, this was lack of management skills. Even if it was a system error it is highly unprofessional to blame it on that rather than not taking responsibility for managing your units being priced properly.
Response from Management (4/23/2022)
Hi Micayla, thanks for the feedback. We're sorry there was a misunderstanding and computer error that discounted your rent for a much longer period of time than expected, we hope you enjoyed the extra savings and we appreciate your business.

Lissie
I loved renting with them because they had a convenient location and I was paying a decent price for my unit. However, I just got a notification that my rent is going up $40 a month, starting next month. I was paying a competitive price for a unit already, and now it is the highest in town.
Response from Management (4/23/2022)
Thank you for your feedback, Elisabeth. Unfortunately, due to facility maintenance needs among other factors, we had to make this adjustment. While your rate is still competitive in the market, we get that it hurts the pocketbook. We appreciate your business and hope we can continue to serve you.

Noah

David

Katrina
I was on a waiting list and finally got the call back while at work. when i called back after work, they had rented the unit to someone else! What is the point of the waiting list if you rent out from under people... not cool! im definitely going somewhere else!

Jay

Kristin
Second time renting a Uhaul from here and just rented a storage unit. Everything is super easy and Mike and Abe are really helpful!
Response from Management (4/23/2022)
Thank you Kristin, we're glad we could help make everything nice and easy 😊

Bobo
Mike, Thank you for your excellent service today.
Response from Management (4/23/2021)
It's our pleasure, thank you for storing with us 👍

Lee

Stephanie
Manager very helpful getting moving supplies.

a.
As a storage rental, the unit I received is clean and easy to get to with a truck. Michael the staff is wonderful to work with! As a Uhaul rental agent, he goes out of his way to assist in accommodating his customers with exactly what they want in a rental. If you are going elsewhere, you are missing out!
Response from Management (4/23/2021)
Thank you so much for taking the time to leave us such a great review! We are happy to know that Michael went above and beyond to help you with your truck rental and all of your storage needs. We appreciate you as a customer.

Mary
He was awesome respectful kind-hearted he worked with you if you need it extra time on the Uhaul
Response from Management (4/23/2021)
Hi Mary, we are glad to hear that Michael was able to help you with your truck rental and storage needs. We will make sure to pass along your kind words to him. Thank you for taking the time to share your experience with us.

Joseph
Owner Mike Newman assisted me with the insulation wrap on my minivan's vent pipe. The U-Haul that installed the U-Haul installed the trailer hitch left it hanging down!
Response from Management (4/23/2021)
Hello Joseph, thank you so much for your kind review! We are so glad to know that you have had such a positive experience with us.

Maria
Easy to work with! Everything can be handled online. Auto payment is an option.
Response from Management (4/23/2021)
Hi Maria, we appreciate your feedback about our contact free options. Thank you for choosing to store with us!